InfinityQuill™ Return & Refund Policy

Effective 4 April, 2025

Overview

InfinityQuill is a structured intelligence platform offering subscription-based access to AI-powered Quill systems. Due to the nature of digital services and real-time access to structured content and interaction, refund eligibility is limited and governed by this policy.

By subscribing to InfinityQuill or purchasing a product or service, you acknowledge and agree to this Refund and Return Policy.

Subscriptions and Cancellations

Monthly Subscription:

You may cancel your subscription at any time from within your account dashboard. Upon cancellation:

• You will retain access to your subscription until the end of your current billing period.
• No refunds will be provided for unused time within the billing cycle.
• You will not be billed for future periods unless you resubscribe.

Removing individuals from a team will result in immediate revocation of access for those users.

Refund Eligibility

Refunds are generally not provided except under the following limited conditions:

• Technical Inaccessibility: If you could not access InfinityQuill services due to a verified technical issue on our end, and no meaningful use occurred during that period.
• Billing Errors: If you were incorrectly charged due to system error or duplicate transactions.
• Unauthorized Transactions: If your account was charged without your consent and you report the issue within 14 days of the transaction.

All refund requests must be submitted via email to [email protected] within 14 days of the charge and must include a description of the issue and relevant supporting documentation.

Non-Refundable Circumstances

InfinityQuill will not provide refunds under the following conditions:

• Dissatisfaction with subjective experience or output
• Failure to cancel before the renewal date
• Inactivity or non-use of services after payment
• Purchases of content, licenses, or access already delivered
• Subscription benefits used during the active billing period

One-Time Purchases or Digital Products
Digital downloads, Quill packs, or individual licensed services are final sale unless otherwise specified at the time of purchase. These are considered fulfilled upon delivery and are non-refundable.
Chargebacks and Disputes

If a chargeback or payment dispute is initiated with your payment provider, we reserve the right to:

• Immediately suspend or terminate your account
• Require the payment of the disputed amount before access is restored
• Pursue the matter through appropriate legal or contractual channels

We encourage all users to contact our billing team before initiating a dispute.

Changes to This Policy
This Refund and Return Policy may be updated periodically. The effective date will be revised, and users will be notified of significant changes via email or in-platform notifications.
Contact
Questions regarding this policy may be directed to: [email protected]